RETURN & REFUND POLICY

STATIONERY COLLECTION — RETURNS

Items purchased from our Stationery collection are fulfilled by third-party suppliers through Shopify Collective and are subject to the applicable supplier return policy.

Return requests for Stationery items must be submitted within 30 days of delivery. To request a return, please contact us at ilea@flutterbycreation.com with your order number, photos of the item(s), and reason for the return.

Return eligibility is subject to the applicable supplier's return policy. We will work with you and the supplier to help resolve eligible return requests.

FRESHIES — ALL SALES FINAL

Because freshies are made with fragrance and scent selections, all freshie sales are final.

Once a freshie order has been processed and shipped, returns and exchanges are not accepted.

The only exception is if the wrong item was shipped. If you receive an incorrect item, please contact us within 24 hours of delivery at ilea@flutterbycreation.com.

Please include:

• Your order number
• Photos of the item received
• Photos of your packing invoice

We will review the information and work with you to correct the shipping error.

3D PRINTS — MADE TO ORDER

3D printed products are made to order specifically for your purchase. Because these items are produced for each order, 3D print sales are final and refunds are not issued for changes of mind, ordering the wrong item, or other reasons unrelated to a fulfillment error.

DAMAGE DURING SHIPPING

Shipping insurance is available for orders and is recommended to help protect your purchase if an item arrives damaged during shipping.

Flutterby Creations is not responsible for damage that occurs during shipping when shipping insurance was not purchased.

If an insured item arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging so the claim can be reviewed.

INCORRECT OR MISSING ITEMS

If your order is missing an item or you received an incorrect item, please contact us within 24 hours of delivery at ilea@flutterbycreation.com.

Please include:

• Your order number
• Photos of the items received
• Photos of your packing invoice

Requests submitted after 24 hours may not be eligible for correction.

ORDER CANCELLATIONS

Orders cannot be cancelled once they have been processed or shipped.

If you need to request a cancellation, please contact us as soon as possible. A cancellation request does not guarantee that an order can be stopped if processing has already begun.

REFUSED OR UNCLAIMED PACKAGES

If you refuse delivery of a package or it is returned to Flutterby Creations because it was not claimed, you remain responsible for the shipping charges associated with the order.

Once the merchandise is returned to us, store credit may be issued for the merchandise value. Original shipping charges are not refundable.

PRICING

Product prices are displayed on the website at the time of purchase. Flutterby Creations reserves the right to change product prices, promotions, and discounts at any time.

The price charged for an order is the price displayed at checkout when the order is placed.

TAXES

Applicable taxes are calculated and displayed at checkout when required. Customers are responsible for any taxes charged on their order