Shipping policy

SHIPPING POLICY

PROCESSING ORDERS

Processing times vary by product and do not include shipping transit time.

Freshies: 3–7 business days
Beadable products and freshie hangers: 3–7 business days
3D printed products: 5–10 business days

Processing times may be longer during peak seasons, high-volume periods, or around vendor events. Please check individual product listings and the website for the most current processing information.

SHIPPING RESTRICTIONS

We currently ship within the United States only. We do not ship internationally at this time.

STATIONERY COLLECTION — THIRD-PARTY ITEMS

Items from our Stationery collection are fulfilled by third-party suppliers through Shopify Collective and may ship separately from the rest of your order.

Because these items are fulfilled by a third-party supplier, their processing and transit times may differ from Flutterby Creations' standard shipping times.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the weight of your order, destination, and shipping method selected.

Available shipping options and their costs will be displayed at checkout before your order is completed.

SHIPPING TRANSIT TIMES

Once your order has shipped, transit times vary depending on the shipping method and destination.

USPS Ground Advantage generally has a USPS service standard of 2–5 business days, while actual delivery times can vary. Shipping transit times are estimates and are not guaranteed by Flutterby Creations.

Please remember that shipping transit time begins after your order has finished processing and has shipped.

SHIPPING INSURANCE

USPS Ground Advantage currently includes up to $100 of insurance coverage for eligible packages, and additional coverage may be available for more valuable shipments.

If you choose an available shipping option or additional insurance that provides coverage for loss or damage, coverage is subject to the carrier's terms and claim requirements.

For packages that are lost, damaged, or missing contents during transit, please contact Flutterby Creations as soon as possible so we can provide any information needed to assist with the shipping claim process.

LOST, STOLEN, OR DELIVERED PACKAGES

Once an order has been shipped, Flutterby Creations is not responsible for packages that are lost, stolen, misdelivered, or marked as delivered by the carrier.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier for additional assistance.

DAMAGED PACKAGES

If your package arrives damaged, please contact Flutterby Creations within 24 hours of delivery at ilea@flutterbycreation.com.

Please include:

Your order number
Clear photos of the damaged item
Photos of the shipping package and packaging materials
Photos showing the damage

If shipping insurance or carrier coverage applies, the information provided may be used to assist with the applicable claim.

MISSING OR INCORRECT ITEMS

If your order is missing an item or you received an incorrect item, please contact us within 24 hours of delivery at ilea@flutterbycreation.com.